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- Result-oriented Banking Professional with 8 years of experience.
- Skilled at customer request handling.
- Reconciliation of Disbursal and Collection accounts on daily basis.
- Updating of repayment instruments in the system.
- Coordination with Vendors for File storage and retrieval
- Taking care of all physical instruments.
- Operating Systems: Windows 2000, Windows XP, Windows Vista, Linux, MS DOS .
- Office Package: Microsoft Word, Excel, PowerPoint, Access .
- Database: SQL and Database Applications
Type writing in English (Higher) CCA from XXXX
Skill Sets :
- Excellent written and verbal communication skills.
- Team Building and team player
- Excellent interpersonal skills
- Keen observer
- XXX Bank as manager operation from 20** till date
- XXX Bank as operations executive from 20** to 20**
Key Responsibilities Handled
- Investigating bankruptcies and other complex financial transactions and prepare reports summarizing the findings.
- Revitalizing declining operations for bottom-line growth.
- Increasing product by household penetration and energized the loan application process.
- Identifying knowledge deficiency in retirement accounts and developed 16-module training program for improvement in staff knowledge and counseling abilities.
- Invited by Universities to facilitate a sales training course and create an emotional intelligence class to help identify and overcome employee deficiencies for greater productivity and communication.
- Restructuring operations and staff and enhanced employee morale to greater performance.
- Ensured smooth transition to new computer system as a key member of the team that created the training program and trained the staff. Also served on system conversion team to troubleshoot potential issues.
- Review of files with respect to Post Approval Documentation.
- Resolution of discrepancies by coordinating with Sales and credit persons.
- Process the files as per the Process Rules and insert the data into system.
- Controlling & tracking of funds movement & application of funds towards loans.
- Timely presenting the main clearing cheques, including both presentations.
- Facilitating system queries pertaining to Account Balances, Payoffs and Approvals etc.
- Effective handling of queries brought in by Customer Service Executives
- Maintaining of disbursal MIS for all the products (Auto Loan/ Personal Loan/ Used Car Loan/ Two Wheeler Loan) on daily basis.
- Reconciliation of Dummy Disbursement and General Receipt Accounts.
- Master of Commerce from XXX university with 67%
- Bachelor of Commerce from XXX college with 68%
- HSC with 75% from XXX School
- SSC with A grade from XXX school
Extra Curricular Activities
- Donating blood every 3 months
- Participating in social activities like planting trees, providing food and shelter to beggars
- Participated in various public seminars
- Date of birth: 23/1/1993
- Languages known: English, Spanish, and German
- Address: XXXXXX.