- About X year of experience in the area of Service Management, After Sales Client Servicing in the Automobile Industry.
- An excellent planner and strategist with proven abilities in accelerating growth and generating customer loyalty levels.
- Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.
- Skillful at monitoring & motivating the workforce to enhance their efficiency & assist them to deliver quality services to clients.
- Excellent Relationship Management, Analytical & Communication Skills.
- Store Management
- Stock Reconciliation
- Team Motivation
- Mailing reports and data on daily basis
- Customer Handling Accounts, Inventory Management
- Complaint handling
- Excellent management skills
- Flexible working
- Good interpersonal skills
Key Responsibilities Handled
- Service Marketing Operations
- Promoting the Service marketing activities across the region in order to achieve maximum sales and royalty for company.
- Enabling dealer to use service marketing products to ensure increase in business and thus making a dealership profitable.
- Organizing Free Check up Camps, Mega Camps to achieve maximum customer retentions and retrieving lost customer.
- Coordinating with various vendors viz. Lubes, VAS, Body and Paint Consumables Suppliers, Paint Suppliers, Equipment Suppliers for their smooth operations with the dealers and vice versa.
- Playing a key role in start up of a new workshop by ensuring installation of new equipment and start of supplies thru vendors.
- Conducting monthly Vendor meets in order to improve business for both dealership and vendors.
- Generating and preparing MIS reports for tracking daily performance and submitting the same to the top management.
- Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
- Training Dealership staff on selling skills to ensure increase in sales number of Service marketing products.
- Successfully managed a team of X employees.
1. Since Nov 20XX with XXXX Motors Ltd :
- Currently working as Regional Service Marketing Manager.
- Worked as Customer Support Manager.
- Worked as Regional Customer Care Manager.
2. From Apr20XX to Nov20XX with XXXX Motors India as a Senior Executive -After Sales.
- 20XX-20XX: MBA (Marketing) from University XXXX with 67%.
- 20XX-20XX: B.Sc. (Mechanical Engineering) from Institute XXXX secured 65.7%.
- Date of Birth: 29/12/1989
- Languages Known: Spanish , English , German
- Address: XXXXXX