- A dynamic, team spirited and performance driven professional, having 8 years of rich experience in IT Field.
- Currently associated with XXXX Ltd as an IT Operations Manager (Managed IT Services), deputed at XXXX, Gurgaon responsible for Level-2 Escalations, SLA and managing the IT Infrastructure of ABC, Ability to drive and implement IT Projects to their timely closure.
Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization.
- IT Operations / IT Service Management.
- End User Support Management.
IT Skill Set
- Operating System: Windows XP/7/2003/2008/Linux.
- Mail Clients: IBM Lotus Notes, Microsoft Outlook.
- Networking: LAN, WAN, VPN, Wireless.
- Applications: NAP, SCCM, LiveMeeting, DLO, Safe boot.
- ITIL Process/Process: Incident Management,
- Management, Problem Management, working knowledge of ISO 20000 / 70.
- 1.5 yrs. Diploma in Computer Hardware & Networking from Institute XXXX.
- Microsoft Certified Professional (MCP) .
- Microsoft Certified System Administrator (M.C.S.A).
- Foundation Certified (ITIL V-3) .
- Leadership Program
- Service Excellence Program.
- Business Communication Skills.
- Presentation Skills.
- Customer Centricity.
- Since Dec 20**-Till Date in XXXX Ltd, XXXXXX Worked- (XXXX) as IT Operations manager
- Prior Profile – IT Manager (XXXX Technologies).
- Apr 20** – Nov 20** in XXXX Ltd, XXXXX – XXXX as Facilities Management Engineer/ Critical support engineer.
- Oct 20** – Feb 20** in XXXX as Customer Support Engineer
- Got Best Onsite Engineer Award from XXXX.
- Faced BFSI vertical audit and succeeded without findings. Got appreciations from client head and top management.
- Migration of WT Projects from GDC to GNDC with minimal downtime.
- Master of Business Administration (MBA -IT) from University XXX , in 20XX-XX
- Bachelor of Commerce from University XXX , session – 20XX-20XX
- Date of Birth: 09/09/1990
- Languages: English, Dutch, Finnish.
- Address: XXXXXX