- A Graduate in B.Tech IT with 7+ Years of experience in Branch Banking operations.
- Have very good understanding and working knowledge in various Banking operations through FINACLE Ver 7.0, Ver 10x.
Equitas Small Finance Bank Ltd – 2016 to Present
- Taking care of branch operations in CASA, Asset servicing & Loan Processing End to End.
- Have experience in acquring new customers and serving customers in all aspects.
- Taking care of Vehicle Finance, Home Finance, SHG disbursment and collection.
ICICI Bank Ltd – Chennai, Tamil Nadu – February 2010 to July 2016
- Worked as Customer Service Officer handled large cash transactions and key custodian for Cash and Jewelloan for Gobichettipalayam Cluster Branch.
- Awarded for service excellence and Ranked ‘1’ in PAN India B category branch for the year 2011-2012
- Maintaining healthy business relationship with major clients.
ProtechSoft Systems Pvt.Ltd – Chennai, Tamil Nadu – November 2008 to December 2009
- Creating forms using HTML and CSS.
- Worked in Microsoft Silverlight for attractive web designing.
- Collecting requirements from US Client, analyzing the requirement and escalating it to development team
Customer Care Associate
Sixt Rent a Car – Chennai, Tamil Nadu – May 2007 to October 2008
- Will reserve car for the customer according to the mail sent by the client.
- Giving the confirmation and vehicle details to the customer through phone and short message.
- Have managed the vendor car bills and the problems with the vendors in services provided to the customer.
- B.Tech in Information Technology Anna University
- Strong Operational knowledge in KYC, Account opening SB, NRI, TD, JL, CA accounts.
- Extensive knowledge in Cash processes like ATM & CDM Machine, Cash receipts, Cash Payments, Fund transfers, NEFT and RTGS Transfers.
- Good Experience in Identifying Fake and Counter fit Notes & sorting of cash activities like mutilated, Solid notes, Half value & No value notes.
- Extensive Experience in Inward, Outward & Forex activities.
- Knowledge on RBI Reports like AML (Anti Money Laundering), CRL (Cash Retention Limit) reports, Large
- Cash transaction (CAT 3) Reports.
- Hands on working experience on banking software Finacle, FCRM, Finnone, I View, E Search, DMP, Fx Online, Flexcube by Oracle applications.
- Expertise in procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls.
- Analytical problem solving, decision-making, and inter-personal skills with ability to interact at all levels.
- Good team player with excellent communication skills.
- Excellent leadership, analytical and problem solving skills. Innovative Thinking and Self learner
- Crucial member in Handling Multiple Products and Specialized desks (Insurance, Jewel Loans, credit Cards & Branch Banking.