Branch Operations Manager Resume Samples


  • A Graduate in B.Tech IT with 7+ Years of experience in Branch Banking operations.
  • Have very good understanding and working knowledge in various Banking operations through FINACLE Ver 7.0, Ver 10x.


Manager-Branch Operations

Equitas Small Finance Bank Ltd – 2016 to Present


  • Taking care of branch operations in CASA, Asset servicing & Loan Processing End to End.
  • Have experience in acquring new customers and serving customers in all aspects.
  • Taking care of Vehicle Finance, Home Finance, SHG disbursment and collection.

Assitant Manager

ICICI Bank Ltd – Chennai, Tamil Nadu – February 2010 to July 2016


  • Worked as Customer Service Officer handled large cash transactions and key custodian for Cash and Jewelloan for Gobichettipalayam Cluster Branch.
  • Awarded for service excellence and Ranked ‘1’ in PAN India B category branch for the year 2011-2012
  • Maintaining healthy business relationship with major clients.

Software Engineer

ProtechSoft Systems Pvt.Ltd – Chennai, Tamil Nadu – November 2008 to December 2009


  • Creating forms using HTML and CSS.
  • Worked in Microsoft Silverlight for attractive web designing.
  • Collecting requirements from US Client, analyzing the requirement and escalating it to development team

Customer Care Associate

Sixt Rent a Car – Chennai, Tamil Nadu – May 2007 to October 2008


  • Will reserve car for the customer according to the mail sent by the client.
  • Giving the confirmation and vehicle details to the customer through phone and short message.
  • Have managed the vendor car bills and the problems with the vendors in services provided to the customer.


  • B.Tech in Information Technology Anna University



  • Strong Operational knowledge in KYC, Account opening SB, NRI, TD, JL, CA accounts.
  • Extensive knowledge in Cash processes like ATM & CDM Machine, Cash receipts, Cash Payments, Fund transfers, NEFT and RTGS Transfers.
  • Good Experience in Identifying Fake and Counter fit Notes & sorting of cash activities like mutilated, Solid notes, Half value & No value notes.
  • Extensive Experience in Inward, Outward & Forex activities.
  • Knowledge on RBI Reports like AML (Anti Money Laundering), CRL (Cash Retention Limit) reports, Large
  • Cash transaction (CAT 3) Reports.
  • Hands on working experience on banking software Finacle, FCRM, Finnone, I View, E Search, DMP, Fx Online, Flexcube by Oracle applications.
  • Expertise in procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls.
  • Analytical problem solving, decision-making, and inter-personal skills with ability to interact at all levels.


  • Good team player with excellent communication skills.
  • Excellent leadership, analytical and problem solving skills. Innovative Thinking and Self learner
  • Crucial member in Handling Multiple Products and Specialized desks (Insurance, Jewel Loans, credit Cards & Branch Banking.